Terms of Service

1. PRICE FOR THE JOURNEY

Our prices are fixed and price calculation is based on the shortest route instead of the fastest route. The ride booked on a fixed price must not deviate from the driver's chosen route any deviation requested by the passenger will result in the change of fare decided by www.https://stanstedairporttaxi.co . We usually charge £2 per extra mile.

2. LUGGAGE

1 Medium Size suitcase (Checked Luggage). Height + Width should not exceed 158cm or 62 inches and weight 23kg or 50lb). 1 hand luggage 56cm in height, 45cm in width, and 25cm in diameter approximately 22 x 17.5 x 9.85 inches per person, any luggage except the mentioned cannot be accommodated and is solely the responsibility of the passenger.

3. DRIVER RIGHT

There are certain conditions where the driver has full right to refuse the passenger when the driver feels that the passenger is a threat to him/herself or the vehicle.

4. CHANGE OF PLANS

If there are any changes of plans i.e. your flight is canceled, delayed, or rescheduled, it is your responsibility to inform the office so that we can change your booking details. Any deviation in pickup and drop-off location will result in a change of fare depending on the locations of your choice.

5. CANCELLATIONS

• Less than 24 hours before pick-up time = 100% of the journey price.
• For rest of the cancellations more than 24 hrs, there will be a 20% cancellation fee charged.
• A refund for the booking is not applicable if the passenger is uncontactable at the time of pickup.
• All cancellations must be made by replying to the reservation confirmation emails.

5.1 CHANGE IN PICKUP TIME

If a booking is made and a change in pickup time is required less than 12 hours prior to the scheduled pick-up time. It must be made over the phone and we reserve a right to reject the change or cancel the booking no refunds for such bookings are applicable. However, we do try our level best to accommodate the changes in pickup time near the scheduled pickup time but all our drivers are assigned pre-booked connected jobs. It is not possible to entertain all the requests for change in time at the last minute.

6. COMMUNICATION

It is very important to keep your phone switched on as it is the sole medium of communication for your pickup in such cases you are not contactable you will still be charged for the journey fare. Always keep our office number while you are traveling.

7. LOCATE THE DRIVER

Normally we get in touch with all our passengers at the time of pickup and help them locate the driver. Drivers can easily locate the pickup and drop-off zones at the airport and our drivers communicate with the passengers and let them know where you need to come for pickup at the airport.

8. FOULING

Any fouling of the Private Hire Vehicle by any passenger will result in a charge of a minimum of £30.00 dependent upon the severity of the fouling.

9. REQUESTED VEHICLE

We try our level best to provide you with the vehicle you requested but sometimes you may get a bigger vehicle, depending on the situation and availability of the vehicles. But.

10. FLIGHT DELAYS

Our Company policy is to accommodate flight delays of up to 1 hour while still trying our best to facilitate our customers. We reserve the right to cancel the booking after the specified time as mentioned above. In case of cancellation, we refund the full amount of the booking on the same card which was used to pay for the journey. We take no responsibility for any kind of compensation nor will we pay any additional charges you may incur due to cancellation or arranging alternate transport.

11. WAITING TIME

We provide an additional 30 minutes of free waiting time after the scheduled pickup time once a flight is landed (Free waiting time is only applicable on pickups from the airport). After this, we charge £10 per 30 minutes. In addition to this if a customer is ready before its scheduled pickup time we cannot guarantee an early pickup your pickup will be according to the scheduled pickup time you already have chosen while making the booking. However, we will try to pick you up as early as possible if your already assigned driver is available.

12. CHILD SEAT

We provide a Free Child Seat if requested by the customer. We try our best to provide the child seat but we can not guarantee a child seat for suitability and availability for your journey.